COMMERCE 4BL3 : Chapter 7.docx

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 4BL3
• Professor: ghj

Document Summary

Psychosocial model of health: approach to the study of health that highlights the importance of both the social env t & psychological factors. Workplace stressors: workload & workplace: the amnt of work that must be completed & the speed at which employees must work to complete their taks, roles stressors: conflict, ambiguity, inter-role conflict. role conflict: when ppl face incompatible demands from 2+ sources. role ambiguity: the uncertainty that empl experience about what is expected from them. Stress: subjectively defined an internal response to stressors & is often characterized by tve feelings of arousal = a consequence of any action, situation or event that places special demands on a person. Stress moderators: a variable that changes the relationship b/w 2+ variables: risk factors: a variable that increases the t ve side effects of stress, buffer: a variable that protects ppl from the ve effects of stress. 2 classes of moderators in the stress process are personality characteristics.