BUS 200 Study Guide - Final Guide: Organizational Commitment, Institute For Operations Research And The Management Sciences, Agreeableness

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 200
• Professor: Albertseah

Document Summary

Identify and discuss the basic forms of behaviour that. Employee behaviour is the pattern of actions by the members of an organization that directly or indirectly in uences the organization"s effectiveness. Performance behaviours are the total set of work-related behaviours that the organization expects employeesto display. Organizational citizenship refers to the behaviour of individuals who make a positive overall contribution to the organization. Counterproductive behaviours are those that detract from, rather than contribute to, organizational performance. Lo-2 describe the nature and importance of individual. Individual differences are personal attributes that vary from one person to another. Personality is the relatively stable set of psychological attributes that distinguish one per- son from another. The big ve personality traits are agreeableness, conscientiousness, emotionality, extraversion, and openness. Emotional intelligence, or emotional quo-tient (eq), refers to the extent to which people are self-aware, can manage their emo- tions, can motivate themselves, express empathy for others, and possess social skills.