COMM 203 Study Guide - Final Guide: Employee Retention, Performance Appraisal, Performance Management
Document Summary
Lo1: identify the activities involved in performance management: specify relevant aspects of performance, appraise performance, provide performance feedback, problem solving, rewards. Lo2: discuss the purposes of performance management systems. Measures each employee"s performance to identify where those expectations are and are not being met. Allows organization to take corrective action (e. g. training, incentives, or discipline). Performance management can only work when measurements are truly aligned with organisation"s goals and when they are communicated with employees. Day-to-day decisions about salary, benefits and recognition programs. March 1st class 17 chapter 7: reliability consistency of the results that the performance measure will deliver (test-retest reliability). Lo4: compare the major methods for measuring performance. Simple ranking: rank employees from highest to lowest performer. Forced-distribution method: assigns a certain percentage of employees to each category in a set of categories. Paired-comparison method: compares each employee with each other employee to establish rankings.
