Management and Organizational Studies 2181A/B Study Guide - Final Guide: Videotelephony, Job Performance, Web 2.0

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Communication: the process by which information and meaning is transferred from a sender to a receiver. Things like interpersonal citizenship behaviour, employee commitment and performance management rely on communication. Most necessary when activities are highly interdependent and performed by two or more people. Encoding = taking an idea and transforming it into an idea: ex: typing an email, writing a letter, drawing a picture. Decoding = a basic understanding and interpretation of a message: ex: read an email and get a basic understanding of what needs to be done. The sender has information that they want to share with their team. The sender will encode their personal thought, into a verbal, written or nonverbal message. The sender will display the message: can be visual, written, electronically, indirectly through other individuals, etc. The receiver will need to interpret or decode the message to form an understanding of the information.