SCM 300 Study Guide - Midterm Guide: Sales Process Engineering, Maat
Document Summary
Waiting lines are something we encounter nearly everyday, and nearly everywhere we go. In this module we tried to demonstrate the different dynamics of different systems. By altering arrival rates, service rates, number of servers, ordering of customer orders, number of lines, number of systems, etc. we demonstrated how customers and servers fared. Each pays their own price and this modeling simply seeks to create an equilibrium that is acceptable to both parties. Terms, concepts, and philosophy behind waiting lines- slides 03-10, slide 36. Define and discuss: single and multiple line systems, discipline/priority rules, finite vs. infinite. Queuing problems - slides 11-35 and problem set. Know how to do all of the problems on the additional problem set. Calculate them: single server models - formulas (n, t, l, s, p), interpreting data, multiple server models - interpreting data. Be able to read arrival and service rates.
