SCM 300 Study Guide - Iso 14000, Six Sigma, Continual Improvement Process
Document Summary
Module 11: introduction to quality (definitions, quality tools, programs, awards, etc. ) Quality, whether we say it or not, is a central theme to this course. No supply chain can truly be successful unless all supply chain partners are offering both internal and external supply chain customers high-level products and/or services. Any failure by any supply chain partner could result in undesirable results for the end customer. Costs of quality: prevention, appraisal, internal failure, external failure. Iso 9000 and iso 14000, benefits of iso certification. Know how to calculate basic reliability for a product, a process, or a series of attempts using the basic reliability formula. Know how to calculate reliability for something if it has 1 or more back-ups. Know how to utilize reliability to estimate costs of failures. (the open lab exercise and the attached problem set will be extremely helpful in your studies. ) Compare and contrast iso 9000 and the mbnqa.
