[SMG OM 323] - Final Exam Guide - Everything you need to know! (147 pages long)

• School: Boston University
• Department: Operations & Technology Management
• Course: SMG OM 323
• Professor: Paul Morrison

Document Summary

Quality control is a process that measures output relative to a standard and takes corrective action when output does not meet standards. Quality assurance that relies primarily on inspection of lots (batches) of previously produced items is referred to as acceptance sampling. Quality control efforts that occur during production are referred to as statistical process control. Best companies emphasize designing quality into the process, greatly reducing the need for inspection or control efforts. The logic of checking conformance of output is to make sure that inputs are acceptable. At what points in the process inspection should occur. Whether to inspect in a centralized or on-site location. Where to inspect in the process: raw materials and purchased parts, finished products, before a costly operation, before an irreversible process, before a covering process. Inspection can be used as part of an effort to improve process yield.