MHR 324 Study Guide - Final Guide: Microsoft Powerpoint

• School: Cal Poly Pomona
• Department: Management and Human Resources
• Course: MHR 324
• Professor: Laura Pohopien

Document Summary

The communication process model operates in an environment that includes the sender, the message, the receiver, feedback, and communication barriers. A communication barrier is any factor that interferes with the success of the communication process. E. g. (poor word choice, wrong message type, poor message appearance, poor appearance of the sender, and etc) What are the goals of effective communication? (book or powerpoint is fine: receiver understanding, receiver response, favorable relationship, organizational goodwill. Se(cid:374)der gi(cid:448)es pri(cid:373)ary co(cid:374)sideratio(cid:374) to the recei(cid:448)er s poi(cid:374)t of (cid:448)ie(cid:449) (cid:449)he(cid:374) co(cid:373)posi(cid:374)g a(cid:374)d se(cid:374)di(cid:374)g (cid:373)essages. Direct plan is stating the main idea first, then the details afterwards. Indirect plan is details are stated first, then main idea afterwards. A positive or neutral message conveys pleasant, favorable, or neutral information to the receiver. A negative message is one that conveys unpleasant, disappointing, or unfavorable information for the receiver. Opening buffer > logical explanation > negative information > constructive follow-up > friendly close.