ORSC 1109 Study Guide - Final Guide: Individualism, Total Quality Management, Personalization

• School: GWU
• Department: Organizational Sciences
• Course: ORSC 1109
• Professor: Costanza David

Document Summary

I need to control you so that the organization"s interests supercede yours: process control, ex: faculty annual report all professors are required to report this to the university to ensure they are effectively teaching students, agency control a. introduces a level of separation, market control, this means the markets have control over organizational behavior, assumes rationality i. assumes you have all the information to make a decision rationally, bureaucratic control, can be through chains of command, written rules, etc, clan control, nonprofits. Employee refuses for some reason conflict ensues: resources **, perceived, felt, other parties begin to feel the conflict, has now become a serious issue, manifest, somebody does something about the conflict, resolution, how do you resolve the issue, aftermath, the conflict is handled. Integration ** a. integration of people"s interests: mediating roles, people whose job is to cut across departments, ex: liaisons, coordinators, etc, serve as mediators listen and understand both sides.