TECH 64600 Study Guide - Final Guide: It Service Management, Kubernetes, Devops
Document Summary
As you transform to agile service management, a small devops team may be responsible for __________________________. Cloud service management and operations (csmo) is an evolution of it service. Management that has developed in response to a slower, less agile method way to deliver applications to the cloud. _____________________ describes the activities to deliver the right quantity of the right set of services at competitive costs for customers. __________________________ describes a collaborative way to perform operations. Problem management aims to resolve the _________________ of incidents to minimize their adverse impact and prevent recurrence. In monitoring your services, your guiding principle is the experience of the user of the service, which might be a human (for front-facing services), or a system (for back-end services). Event information correlated with dynamic data at the time of detection results in: ___________________ are ideally codified in the form of scripts that can be run automatically.
