MGT 300 Study Guide - Midterm Guide: Mary Parker Follett, Lillian Moller Gilbreth, Elton Mayo
9 May 2017
School
Department
Course
Professor
Document Summary
The art of management defined: management is defined as: The pursuit of organizational goals efficiently and effectively by. Planning, organizing, leading, and controlling the organization"s resources. What managers do: the four principal functions: planning. You set goals and decide how to achieve them: organizing. You arrange tasks, people, and other resources to accomplish the work. You motivate, direct, and otherwise influence people to work hard to: leading achieve the organization"s goals, controlling. You monitor performance, compare it with goals, and take corrective action as needed. The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them. Competitive advantage can be achieved by: responsive to customers (amazon, innovation (apple, quality (mercedes-benz, efficiency (walmart) Managing for diversity: challenge to manage people of different ages, genders, races, and ethnicities, example: percentage of non-hispanic whites expected to decline as percentage of voting population beyond 2012 election, example: immigration as a political issue.
