NRS 311 Study Guide - Final Guide: Assertiveness, Sarcasm, Stereotype
27 May 2018
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Assertiveness
• Assertive:
o having or showing a confident and forceful personality.
o "patients should be more assertive with their doctors"
o Synonyms: confident, self-confident, bold, decisive, assured, self-assured, self-
possessed, forthright, firm,
o Speaking up for patients
o Building and maintaining relationships with colleagues
o Speaking up for yourself
o
• Conflict:
o Accepting or allowing what happens or what others do, without active response or
resistance. "the women were portrayed as passive victims"
o synonyms: submissive, acquiescent, unresisting, unassertive, compliant, pliant,
obedient, docile, tractable, malleable, pliable
• Passive:
o Wants to feel liked or loved
o Wants to keep the other person from getting mad
o Experiences guilt, pity, and contempt for the person who is being placated
o Wats to please to get o aothe peso’s good side
o Ratioalizes: It is selfish ot to do hat is eig asked
o Pleading looks, downcast eyes, soft voice
o Difficult time making a decision
o Stooped posture, nods head excessively
o Fidgets, flutters, wrings hands, picks fingernails
o Saying yes when really wants to say no
o Apologize for things they did not do
o Says cannot do something before even trying
o Strategies for Passive Placators
o As you talk about goals and objectives, be nonthreatening
o Watch out for unrealistic commitments
o If ou hae othe thigs to do, I ould appeiate if ou ould tell e that ou a’t do
hat I’ askig
o I ko it is diffiult to deide, o atte hat ou do. “oeoe is ot going to be
happ aout the deisio.
• Issues of hierarchy, gender, educational preparation, culture, and formal and informal power
are involved.
o These produce conditions ripe for oppressive communication exchanges: Intimidation,
Inhibition, Restraint, Stereotyping, Fear
• We all need to:
o Please others, Criticize others, Not get stepped on by others, Use our intellect and
explain to others, and Change the subject when appropriate
• Fear
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