MGT 336 Study Guide - Final Guide: Hierarchical Organization, Whiteboard, Total Quality Management
Document Summary
Final exam study guide - thursday april 28th. Legitimate ( zone of indifference ) = capacity to influence derived from the position of a manager in the organizational hierarchy. Subordinates believe that they ought to comply: authority. = the ability to influence others based on the perceived power of one"s position and role within an organization. = an influence over others based on hope of reward. = capacity of influence related to some expertise, special skill, or knowledge. = power based on a subordinate"s identification with a charismatic superior. Influence tactics (*find commitment with these tactics*: downward influence. Pressure used to gain your support for a particular course of action through demands, intimidation, or threats. *inspiration used to gain support by appealing to your values or ideals, or by increasing your confidence that the desired course of action will be successful.
