IS 3003 Study Guide - Midterm Guide: Customer Retention, Enterprise System, Knowledge Management
20 Aug 2016
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Document Summary
Information technology hardware/software orgs use to be efficient. Information system: interrelated components that collect, process, store and distribute information for an org. Information- data that has been processed into something meaningful. Business drivers of information systems: operational excellence, new products/services/business models, customer and supplier intimacy. Business 4 major functional areas of a business: manufacturing and production, sales and marketing, accounting and finance, human resources. Business process: logically related set of tasks that define how specific business tasks are performed. Processes are usually tied to a functional area, some may be cross functional. Types of information systems decision making and admin activities. Not flexible: tps: for operational managers, routine/repetitive tasks, mis: for middle managers, summarizes tps data, helps monitor, control, dss: for middle managers, math models, includes external info, focus on, ess: for senior managers. Enterprise applications: system that spans functional areas, executes business across the firm. Types of enterprise applications: enterprise system: erp.
