OPER 2P91 Chapter Notes - Chapter 12: Texas Instruments, Personnel Selection, Mass Customization
13 Mar 2017
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Document Summary
The objective is to create a process that can produce products that meets customer requirements within cost and other managerial constraints: process focused: low volume, high variety, intermittent process, many inputs -> many outputs, ex. 24oz. packages: many part and component inputs -> many output versions, ex: dell computer, chips, hard drive, software, cases -> custom pcs and notebooks. In an ongoing quest for efficiency, industrialized societies continue towards specialization. Focus contributes to building a core competence that fosters market and financial success. When analyzing and designing processes, we ask questions based on the following: Design tools: flow chart: a schematic or drawing of the movement of the material, product or people, time-function mapping: nodes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis. Service blueprinting: the second level is activities of the service provider interacting with the customer.
