CMST 2HM3 Chapter Notes - Chapter 7: Attention, Headon, Dogma
20 Mar 2019
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Document Summary
Communication climates in interpersonal relationships: communication climate: the emotional tone of a relationship as it is expressed in the messages that the partners send and receive. Confirming and disconfirming messages: confirming response: a response that conveys valuing, caring, and/or respecting another person, recognition: the most fundamental act of confirmation is to recognize the other person. If another person perceives that you are avoiding contact, the message may appear disconfirming: acknowledgement: acknowledging the ideas and feelings of others is a stronger form of confirmation. Impersonality: treating the other person like a stranger; interacting with him or her as a role rather than a unique individual. How communication climates develop: many climate shaping messages are non-verbal, e. g. Creative positive communication climates: gibb categories: 6 sets of contrasting styles of verbal and non-verbal behaviour. Each set describes a communication style that is likely to arouse defensiveness and a contrasting style that is likely to prevent or reduce it.
