COLLAB 2N03 Chapter 13: chapter 13.docx

• School: McMaster University
• Department: Collaborative
• Course: COLLAB 2N03
• Professor: Frances Tuer

Document Summary

Define interpersonal conflict and review its causes in organizations. In some organizations conflict proves managed in collaborative way, keep antagonistic behaviour at a minimum. Intergroup bias people have a tendency to develop a more positive view of their own. Identifying group by personal characteristics such as race, gender, job function sales/production, job level manager/non manager : accentuated by difference in power, clients served, opportunity. Difference in power, status, culture often lead to conflict. Power: dependence is not mutual, one-way, party a needs b, b doesn"t need a, antagonism my exist. Status: those of lower status dependent those with higher status, but lower status might have to give order to higher status (junior workers who are more technology savvy compared to senior managers, waiters to high level chefs, etc. ) Culture: different cultures can clash in different situations think different job values can clash, hotel manager cost effectiveness and efficiency, while physicians try and provide the best care at any cost.