COMMERCE 1BA3 Chapter Notes - Chapter 4-6: Organizational Citizenship Behavior, Job Satisfaction, Motivation
14 Nov 2013
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Document Summary
Values: a broad tendency to prefer certain states of affairs over others. Signal how we should and should not behave. Values are general so do not predict behavior in specific situations. Values are reinforced by parents, teachers, representatives of religions. Four generations in the workplace: traditionalists, baby boomers, Generation x, millennials (generation y) table on p. 113. Have different values and preferences for leadership style. Gen x and y value status and rapid career growth more than baby boomers. All generations share the same values but express them differently (ex. respect means being deferred to for older employees but means being listened to for gen x and y) A good fit between a person"s values and those of organization leads to positive work attitudes and less change of quitting. Many business negotiations fail because of the lack of understanding of cross-cultural differences. Cannot appreciate differences in work-related values in different countries.
