COMMERCE 2KA3 Chapter Notes - Chapter 13: Business Process Management, Six Sigma, Business Process
17 Dec 2020
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4 kinds of structural changes: (least => most risky) Using computer to speed up the performance of existing tasks. Assists employees with performing their tasks more efficiently and effectively. Example, in a hotel that required 3 or 4 steps to register a client might only require 1 or 2 steps now. Tqm: makes quality control a responsibility to be shared by all people in an organization. Achievement of quality control is an end in itself. Six sigma: specific measure of quality, representing 3. 4 defects per million opportunities. Business process redesign or re-engineering: business processes are analyzed, simplified, and redesigned. Like reorganize workflow, combine steps and even eliminate processes. Paradigm shifts: re-thinking the nature of the business and its organization. 3 & 4 often fail since they are riskier and difficult to orchestrate. Biggest barrier to successful business process change: organizational change. Approach to business which aims to continuously improve and manage business processes.
