COMMERCE 2OC3 Chapter Notes - Chapter 9: Takt Time, Material-Handling Equipment, Servicescape
9 Apr 2017
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Adding indoor seating, drive-through windows, breakfasts to menu and adding play areas are all location strategies. Turning dinner area into three sections (1) linger zone (for young adults to use wi-fi and sit), (2) grab and go and (3) flexible zone (for families). Objective of layout strategy is to develop and effective and efficient layout that (cid:449)ill (cid:373)eet the fir(cid:373)"s competitive advantage. Good layout requires the following: (1) material handling equipment (2) capacity and space requirements (3) environment and esthetics (4) flows of information (5) cost of moving between various work areas. Office layout: the grouping of workers, their equipment, and spaces/offices to provide for comfort, safety, and movement of information. Retail layout: an approach that addresses flow, allocates space and responded to customer behaviour. Slotting fees: fees manufactures pay to get shelf space for their products. Servicescape: the physical surrounding in which a service takes place, and how they affect customers and employees.
