COMMERCE 3S03 Chapter Notes - Chapter 4: Problem Solving
17 Dec 2020
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Problem - when there is a gap between actual performance and the performance you want. Define the problem - getting clear about the goals and outcomes a. b. Root cause analysis = what the true and root cause of a problem is instead of continuing to address the symptoms of the problem. Use after action reviews - quick sessions where managers review the outcome of the activities that worked, what didn"t, and what could be done. Innovation - challenges basic assumptions to discover new alternatives. Adaptation - seeks to expand on and improves something that already exists. Thinking that you know the answers closes your mind to more creative answers that could be. Always think logically - allow your mind to be silly and contrarian to stimulate your creative juices. Stay in your comfort zone = explore unusual territory. Follow the rules = often the rebel in you is more creative than you.
