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COMMERCE 4OB3 Chapter Notes - Chapter 3: Crystal Computing

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yellowhound286
3 Feb 2012
School
McMaster University
Department
Commerce
Course
COMMERCE 4OB3
Professor
Fouzia Baki

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Document Summary

Sigma limits are the number of standard deviations. Used when not possible to compute the proportion defective and the actual # of defects. Which time a sample of a group of items is taken from the process, the mean is computed and plotted on the chart. Difference b. w. smallest and the largest values in a sample. The x and r charts are used together when both the process and th variability must be in control for the process to be in control. In zone a or b on one side of center line. Process capability: natural variability in a process -> measure with control charts. Ratio of the range of the design speci cations to the range of the process variation. Process capacity index( : indicates the if the process has shifted away from the designed target: > 1. 00 -> process is capable of meeting speci cations, < 1. 00 -> mean has moved increasing amount of defects.

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Prompt

For this discussion, you will use your knowledge of the components of communication and public speaking best practices. You have been asked to deliver a message to a specific person or group of people during the course of your work and the news is not good. Think of a scenario that would be specific to your career, such as telling a group of employees they are going to be laid off or needing to tell hospital patients that they need to evacuate during a natural disaster. Please describe the scenario you have come up with, and answer the following question:

Which of the components of the communication process are the most important in your scenario, and which best practices of public speaking will you use to assist you in delivering your message?

For your peer response, consider other components that you feel could fit the scenario.

For your citation, use articles that give examples or strategies of best practices when speaking and/or articles about communication components. You can also find articles from experts that suggest ways to improve your public speaking skills.