CMN 124 Chapter Notes - Chapter 5: Anti-Spam Techniques, Instant Messaging, Computer File
21 Oct 2012
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Document Summary
Memos: a specially formatted document that is sent to readers within an organization. E-mail (electronic mail): messages distributed by a computerized mail service. Header: a block of text appearing at the top of the document. Headings: visual markers consisting of words or short phrases that indicate the parts of a document and signpost it"s organization. Boldface: a think, black typeface used for emphasis. Bullets: visual cues, usually large round dots or squares, that set off items in a vertical list or emphasize lines. Italics: sloping letters used for emphasis or to distinguish foreign words. Two-part structure: header (to, from, subject, date) and message (opening, body and closing) Answer the who, what, where, when and how. Expand or discuss the problem, assignment, request or action. Sequence of actions or several requests should be in list format. Order of specificity, most to least or vice versa. Order of importance, most to least or vice versa.
