ITM 100 Chapter Notes - Chapter 4: Logistics, Collaborative Software, Customer Relationship Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Ron Babin

Document Summary

The value chain: value chain is a connected series of activities, each of which adds value or supports the addition of value to the firm"s goods or services. 5 main parts of value chain are: inbound logistics. receiving and warehousing raw materials needed to create a product or service: operations. transform the raw materials into the final product: outbound logistics. activities needed to get the finished product to the customer like packaging: marketing and sales. activities that are convincing a buyer to purchase a product: service activities. periodic reports company"s annual financial statements updated or created after a specific time period. exception reports monitors when and why exceptions occur of key values. financial models use financial data to support financial decision making. statistical models use statistics and probability to describe or predict possible scenarios.