ITM 102 Chapter Notes - Chapter 1: Barcode, Management Information System, Place Shifting

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

Chapter 1 - information systems in business today. Digital firm: nearly all of the organization"s significant business relationships with customers, suppliers, and employees are digitally enabled and mediated: core business processes are accomplished through digital networks spanning the entire organization or linking multiple organizations. Business processes: set of logically related tasks and behaviours that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated: ex. Developing a new product, generating and fulfilling an order, creating market plan, hiring employees. Key corporate assets (intellectual property, core competencies, and financial and human assets) are managed through digital means. Work is accomplished physically wherever in the world it is best accomplished. Apple"s ipad, microsoft"s software delivery mechanism, amazon (3) customer and supplier intimacy: good customer service (knowing your customers and serving them well) customers returning and purchasing more raises revenues and profits. High-end hotels that use computers to track customer preferences.