MHR 405 Chapter Notes - Chapter 4: Organizational Learning, Job Performance, Master Sergeant

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Frank Miller

Document Summary

Chapter 4 workplace, emotions, attitudes and stress (pg. Emotions influence almost everything we do in the workplace. Most ob theories still assume that a person"s thoughts and actions are governed primarily or exclusively by logical thinking (called cognition) Ground-breaking neuroscience discoveries have revealed that our perceptions, attitudes, decisions and behaviour are influenced by emotions as well as cognitions: emotions have a greater influence b/c they often occur before cognitive processes and consequently influence the latter. Emotions are experiences they represent changes in our physiological state (ex. blood pressure, heart rate), psychological state (ex. thought process), and behaviour (ex. facial expression) Most emotional reactions are subtle and occur w/o our awareness they occur fleetingly, non- consciously and with low intensity. Emotions put us in a state of readiness when we get worried, our heart rate and blood pressure increase to make our body better prepared to engage in fight or flight.