MHR 523 Chapter Notes - Chapter 6: Hierarchical Organization, Proxemics, Kinesics

• School: Ryerson University
• Department: Human Resources
• Course: MHR 523
• Professor: Rupa Banerjee

Document Summary

The importance of effective interpersonal and organization-wide communication. Communication: the process by which information is exchanged between a sender and a receiver with the goal of reaching mutual understanding (verbal/nonverbal/written communications) Effective communication between employees and managers critical toward effective performance. Managers with the most effective work units engage in frequent communication with their employees. Managers with highest promotion rates engage in networking activities with their superior. High performing managers are better and less apprehensive communicators than lower-performing managers. Effective communication key foundation for human relationships both at work/outside of work. Telework: work arrangement whereby and individual employee works from the home, a satellite office, or mobile office with a computer connection to the main office. Sender: person originating the message, has to form/encode the message. Receiver: person receiving the message, must receive/decode the message. Barriers: noise/sender & receiver experiences that can cause distortions both in encoding/decoding.