RMG 200 Chapter Notes -Full-Time Equivalent, Human Resource Management, Strategic Management
18 Sep 2012
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Ch 13: human resource management and staff training issues. Retailers achieve their financial objectives by effectively managing their five critical assets: employees, their locations, merchandise inventory, stores, customers. Store managers are responsible for increasing the productivity of three of the retailer"s principal assets: firm"s investments in its employees. Costs that store managers must control: scheduling labour, operating and maintain their buildings, theft. Management: a strategic approach of an organization to achieve its objectives by developing policies and plans for allocating resources. Leadership: the process by which a person attempts to influence another to accomplish some goal or goals. Coaching: the activity of supporting people to achieve their goals by goal setting, training, advising, encouraging, and rewarding their successes. Human resource management can be the basis of sustainable competitive advantage for three reasons: labour costs account for significant percentage of retailer"s total expenses.
