RMG 301 Chapter Notes - Chapter 6: Process Design, Service Design, Job Shop

• School: Ryerson University
• Department: Retail Management
• Course: RMG 301
• Professor: Norman Shaw

Document Summary

Lo1- introduce processes and process design, and describe the four basic production process types, compare them, and discuss how to select one. Process sequence of activities usually performed by more than one person. Core process customer-ending process, must exist for the organization to function properly; includes: fulfilling customer orders, producing products, designing/developing products, servicing customers and purchasing supplies. Support process assists the operations of an organization; includes recruiting and training employees, purchasing and maintaining equipment, paying invoices, issuing invoices and receiving payment. Managerial process manages the operations of an organization; includes setting goals, planning controlling, leading, strategic and tactical planning, daily management of core and support processes. Enterprise/organization architecture how an organization divides its activities into processes, depends on the industry in which the company operates and is dynamic as the business environment changes. Process design determines structure of a process (sequence of operations, resources and controls) needed for a particular process.