BUS 272 Chapter Notes - Chapter 2: Ingroups And Outgroups, Ethical Code, Extraversion And Introversion

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Graeme Coetzer

Document Summary

Internal forces that affect a person"s voluntary choice of behavior: direction. The path along which people engage their effort. The amount of effort allocated to the goal. How much people push themselves to complete a task: persistence. Continuing the effort for a certain amount of time. Employees sustain their effort until they reach their goal or give up beforehand. Competencies: personal characteristics that lead to superior performance. Beliefs about what behavior is required to achieve the desired results: understanding what tasks to perform, understanding priority of tasks, understanding preferred behaviors to accomplish tasks. Environmental conditions beyond the individual"s short-term control that constrain or facilitate behavior. Task performance: goal-directed behaviors under person"s control, transform raw materials into goods and services or support and maintain these technical activities. Organizational citizenship: organizational citizenship behaviors (ocbs) Various forms of cooperation and helpfulness to others that support the organization"s social and psychological context. Counterproductive work behaviors (cwbs: voluntary behaviors that potentially harm the organization.