BUS 381 Chapter 8: Orientation and Training

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Content of orientation programs: can be brief/informal, or length/formal. In the latter: handbook, tour of office, introductions, explanation of procedures, duties, responsibilities, summary of training, explanation of performance appraisal. Responsibility for orientation: usually: hr > supervisor > buddy/mentor. Special orientation situations: diverse workforce, mergers/acquisitions new culture, resocialization, union vs. non-union employees, multi-location organization. Problems with orientation programs: too much info in a short time overwhelmed, or, little/no orientation provided, either too broad or too detailed. Evaluation of orientation programs: employee reaction (eg. interview/survey, socialization effects progression towards understanding/acceptance of beliefs, values, norms, cost/benefit analysis benefits: errors, productivity, efficiency, etc. vs. costs. Legal aspects of training: must be assessed with program"s impact on designated groups, potential problem: negligent training employer fails to train adequately and employee harms a third party. Step 3: validation assess effectiveness: conduct pilot study or run through with representative group of trainees to.

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