EDRD 3140 Chapter Notes - Chapter 3-5: Total Quality Management

• School: University of Guelph
• Department: Environmental Design and Rural Development
• Course: EDRD 3140
• Professor: Susan Brown

Document Summary

Chapter 2 classical approaches: specialization each worker or group of workers has a specialized task; no one worker can perform every task required, standardization the work required to complete any given task is clearly defined according to set standards, which means that any worker can be replaced by any other worker who is trained to fulfill that task, predictability rules govern the way the organization works; if something goes wrong; it can be fixed by determining which rule or standards was misapplied. Principles of organizational structure how organizations are put together: scalar chain (vertical hierarchy but with horizontal bridges, unity of command (a worker takes orders from only one supervisor, unity of direction (activities with similar goals are under the same supervisor, division of labour (employees assigned a limited number of tasks, order (each employee has his/her appointed place in the organization, span of control (each supervisor has control of a limited number of employees)