HROB 2100 Chapter Notes - Chapter 25: Ingratiation
Document Summary
Power: a capacity that a has to influence the behaviour of b, so that b acts in accordance with. Dependency: b"s relationship to a when a processes something that b requires. Five-category classification scheme of sources or bases of power: coercive. Power that is based on fear: reward. Power that achieves compliance based on the ability to distribute rewards that others view as valuable: legitimate. Power that a person receives as a result of his or her position in the formal hierarchy of an organization: expert. Influence based on special skills or knowledge: referent. Influence based on possession by an individual of desirable resources or personal traits: information. Power that comes from access to and control over information. People will respond in one of three ways when faced with those who use the bases of power described above: commitment. The person is enthusiastic about the request, and shows initiative and persistence in carrying it out: compliance.