HROB 3100 Chapter Notes - Chapter 3: Synectics, Brainstorming, Body Odor
8 Apr 2014
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Effective managers are able to solve problems both analytically and creatively, even though different skills are required for each type of problem. In typical problem solving, most people implement a marginally acceptable or merely satsifactory solution instread of the optimal or ideal solution. First impressions and instantaneous judgements are valid, however, mainly when problems are not complex, when people have experience with the issues they are judging and when they have developed an attunement to their own internal cues. Some attributes of good problem definition: 1. Factual information is differentiated from opinion or speculation. Objective data are separated from perceptions and suppositions: 2. All individuals involed are tapped as information sources: 3. This often helps point out ambiguities in the definition: 4. The problem definition clearly identifies what standard or expectation has been violated: 5. The problem definition must address the questions whose problem is this? no problems are completely independent of people: 6.
