HRM200 Chapter Notes - Chapter 3: Business Intelligence, Human Capital, Main Source

• School: University of Waterloo
• Department: Human Resources Management
• Course: HRM200
• Professor: Vince Di Ruzza

Document Summary

Ict: positive impact of computer technology productivity of employees. Increases workers" flexibility and degree of integration between different functional areas: decreases degree of centralization. Jobs require more education and skills development prior to employment: high rate of job change. Individuals are more accountable for skill or competency development: human capital: knowledge, skills and abilities of a firm"s workers, critical thinking, problem solving. The impact of technology on the role of hr: decreased transactional activities, reduction of administration burden. Improve design and delivery of basic hr services: develop business knowledge with respect to key drivers of organizational productivity. Increased client and customer focus: customers expect hr to understand and respond quickly and provide meaningful, useful and accurate information, understand financial side of organizations to control labour costs, help managers make better decisions. Strategic decisions about what may be causing high turnover.