COMM 292 Chapter 1: Chapter 1.doc

• School: UBC
• Department: Commerce
• Course: COMM 292
• Professor: All

Document Summary

Businesses employ < 10 ppl -- 75% of can markplace. Organization: individual level + group level + organization systems level. Personality characteristics, perception, values, attitudes e. g. icr"s employees had drug dependencies that affected their productivity. Job satisfaction satisfied employees more productive than dissatisfied employees; Motivation negatively related to absenteeism, turnover (very costly) Rewards to motivate employees (who do not feel they get fair rewards for their work) Empowerment = giving employees more responsibility for what they do managers being asked to share more of their power & empowering employees, who are learning how to make appropriate decisions e. g. self-managed teams: employees operate w/o managers (1990s) In a world characterized by cutbacks, expectations of inc. worker productivity & tough competition in market, employees feel pressured to cut corners, break rules, engage in questionable practices. Organizations that encourage ethical climate in the face of financial, other pressures often do the right thing.