ADM 1300 Chapter Notes - Chapter 17: Balanced Scorecard

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Gerard Brathwaite- Sturgeon

Document Summary

Describe the 3 steps in the control process. Explain how organizational and employee performance are measured. Discuss contemporary issues in control: explain the nature and the importance of control. Reminder of the 4 managerial functions pillars of management) Controlling - the process of monitoring activities to ensure that they are being accomplished as planned, correcting any significant deviations and where necessary, modifying the plan. If managers did not control, they would have no way of knowing whether their goals and plans were on target and what future actions to take. The second reason controlling is important is because of employee empowerment. Many managers are reluctant to empower their employees because they fear something will go wrong for which they would be held responsible. The final reason that managers control is to protect the organization and the physical workplace. : describe the 3 steps in the control process. If you can"t measure it, you can"t manage it!