Management and Organizational Studies 2181A/B Chapter 6: Chapter 6 – Stress

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Stress: the psychological response to demands when there is something at stake for the individual, and when (cid:272)opi(cid:374)g (cid:449)ith these de(cid:373)a(cid:374)ds (cid:449)ould ta(cid:454) or e(cid:454)(cid:272)eed the i(cid:374)di(cid:448)idual"s (cid:272)apa(cid:272)it(cid:455) or resour(cid:272)es. Stressors: the demands that cause the stress response. Strains: negative consequences of the stress response. Stress depends on both the nature of the demand and the person who confronts it. People may experience different levels of stress even when confronted with the exact same situation. Transactional theory of stress: a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions of appraisals. When people first encounter stressors, the process of primary appraisal is triggered. Primary appraisal: evaluation of whether a demand is stressful and, if it is , the implications of the stressor in terms of personal goals and well-being. Benign job demands: job demands that are not appraised as being stressful.