Management and Organizational Studies 2181A/B Chapter 9: Chapter 9
12 May 2017
School
Department
Professor
Document Summary
Learning: a relative permanent change in an employee"s knowledge or skill that results from experience. Decision-making: the process of generating and choosing from a set of alternatives to solve a problem. Expertise: the knowledge and skills that distinguish experts from novices. The difference between experts and novices are a function of learning, contrary to the more popular view that intelligence or other innate differences make the difference. To tell if people learned, it can be observed by observing their behaviors; and true learning occurs when changes in behavior become relatively permanent and are repeated overtime. Explicit knowledge: knowledge that is easily communicated and available to everyone. (cid:523)able to sit down at a desk to learn(cid:524). Tacit knowledge: knowledge learnt through experience. (cid:523))ntuition, skills, insight, belief, mental models, practical intelligence(cid:524) fact: (cid:891)(cid:882)% of the knowledge contained in organizations occurs in tacit form. Employees learn knowledge through reinforcement (cid:523)rewards and punishment(cid:524), observation, and experience.
