Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10-20: Centrality, Product Design, Alternative Dispute Resolution

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Susan Toth

Document Summary

Learning: a (cid:396)elati(cid:448)el(cid:455) pe(cid:396)(cid:373)a(cid:374)e(cid:374)t (cid:272)ha(cid:374)ge i(cid:374) a(cid:374) e(cid:373)plo(cid:455)ee(cid:859)s k(cid:374)o(cid:449)ledge o(cid:396) skill that (cid:396)esults f(cid:396)o(cid:373) experience. Has a significant impact on decision making: process of generating and choosing from a set of alternatives to solve a problem. Takes most employees three months to a year to perform at satisfactory level, it takes much longer to develop high levels of expertise. Expertise: the knowledge and skills that distinguish experts from novices. Differences between experts and novices are almost always a function of learning (cannot be seen or observed) True learning occurs when changes in behaviour become relatively permanent and are repeated overtime. Explicit knowledge: knowledge that is easily communicated and available to everyone. I(cid:374)fo (cid:455)ou(cid:859)(cid:396)e likel(cid:455) to thi(cid:374)k a(cid:271)out (cid:449)he(cid:374) (cid:455)ou pi(cid:272)tu(cid:396)e so(cid:373)eo(cid:374)e sitti(cid:374)g do(cid:449)(cid:374) at a desk to learn, easily communicated information and a large part of what companies teach during training sessions. Tacit knowledge: knowledge that employees only learn through experience.