Management and Organizational Studies 3344A/B Chapter Notes - Chapter 8: Workplace Violence, Visual Acuity, Silent Treatment

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3344A/B
• Professor: Julie Schermer

Document Summary

Chapter 8 workplace violence (cid:498)grants law(cid:499) in bc: gas stations require prepayment after 11pm. Violence: an actual physical assault or threat of an assault. Aggression: behaviour by an individual(s) within or outside an organization that is intended to physically or psychologically harm a worker(s) that occurs in work-related context. **all violent behaviours are aggressive, not all aggressive behaviours are violent. Harassment: engaging in annoying or embarrassing conduct against a worker in a workplace conduct that is known or ought reasonably to be known to be unwelcome. Mobbing: a term used in europe for bullying. Interactions between organizational members that are characterized by repeated hostile verbal or nonverbal, often non-physical directed at someone such that the targets sense of themselves as a person/worker is negatively affected. Bullying: aggressing, nonphysical behaviours perpetrated by organizational members over a prolonged period of time. Incivility: ride or discourteous behaviour: low-intensity deviant behaviour, rude, discourteous, can be a precursor to more serious forms of aggression.