Psychology 2660A/B Chapter Notes - Chapter 10: Organizational Citizenship Behavior, Agreeableness, Computer-Supported Cooperative Work

• School: Western University
• Department: Psychology
• Course: Psychology 2660A/B
• Professor: John Meyer

Document Summary

Produ(cid:272)tive behavior: task perfor(cid:373)a(cid:374)(cid:272)e: a(cid:271)ility a(cid:374)d task perfor(cid:373)a(cid:374)(cid:272)e. Good jo(cid:271) perfor(cid:373)a(cid:374)(cid:272)e, all three steps jo(cid:271) a(cid:374)alysis, sele(cid:272)tio(cid:374), a(cid:374)d trai(cid:374)i(cid:374)g (cid:373)ust (cid:271)e follo(cid:449)ed. Cognitive ability is more important for mentally demanding jobs (e. g. , engineer) than for simple jobs (e. g. , file clerk) Employees whose abilities matched their jobs are more satisfied and enhance job performance: motivation and task performance. Organizational attempts to enhance motivation in the workforce have focused more on environmental interventions than on individual selection. i. e. incentive systems and design of technology. Assess motivation in job applicants and hire those with the highest level: personal characteristics and task performance. Several employee characteristics are relevant to job performance and may affect ability to do the job: the (cid:862)big fi(cid:448)e(cid:863) a(cid:374)d task perfor(cid:373)a(cid:374)(cid:272)e. Consciousness is the best predictor for job performance matching the particular personality traits to the particular job and task. Locus of control and performance people"s (cid:271)eliefs a(cid:271)out their a(cid:271)ility to (cid:272)o(cid:374)trol rei(cid:374)for(cid:272)e(cid:373)e(cid:374)ts i(cid:374) their e(cid:374)(cid:448)iro(cid:374)(cid:373)e(cid:374)t.