BU208 Chapter Notes - Chapter 20: Interpersonal Communication, Collaborative Writing, Peer Pressure
Document Summary
Most effective teams communicate to agree on and aopt explicit ground rules and outcomes. What kinds of communication happens in a group. Different messages occur at different parts in group development. Focuses on content; the problem or challenge, data or possible solutions. Focuses on people, promoting friendliness, cooperation and group loyalty. Members meet and begin their tasks, people who want to work well together consciously communicate in ways that foster mutuality and interdependence. People use interpersonal communication to resolve conflicts that surface. Longest phase; during which most of the work gets done. Procedural and interpersonal communications maintain the trust necessary to gather and focus on the task info. Group tries to forget earlier conflicts on agreeing to the solution. Collective cultures focus strongly on relationship building to ensure mutual respect among team members. Building relationships must be the first order of team business. People play both group maintenance and task roles, and every roles can be positive and negative.
