BU385 Chapter Notes - Chapter 9: Frequency Distribution, Quality Circle, Statistic
Document Summary
Quality: ability of g/s to consistently meet or exceed customer expectations. P(cid:396)io(cid:396) to i(cid:374)(cid:272)(cid:396)eased le(cid:448)el of japa(cid:374)ese (cid:272)o(cid:373)petitio(cid:374) i(cid:374) na (cid:373)a(cid:396)ketpla(cid:272)e i(cid:374) (cid:1005)(cid:1013)(cid:1012)(cid:1004)s, (cid:395)uality (cid:449)as(cid:374)"t very important focused on quantity, cost, and productivity. Before industrial revolution: skilled craftsmen performed all stages of production workmanship and reputation provided motivation to ensure job done correctly; one person or small group responsible for entire product. Industrial revolution division of labour each worker responsible for only small portion of each product pride of workmanship became less meaningful. Producing to specifications (e. g. product dimension) became more important b/c of requirements for interchangeable parts. Quality control: monitoring, testing, and correcting quality problems after they occur; shifted to foreman and full-time quality inspectors. 1950s: quality assurance: p(cid:396)o(cid:448)idi(cid:374)g (cid:272)o(cid:374)fide(cid:374)(cid:272)e that p(cid:396)odu(cid:272)t"s (cid:395)uality (cid:449)ill (cid:271)e good aims to prevent defects before they occur rather than finding them after they occur. 1970s: nasa and pillsbury created quality management system to assure and control food safety.
