ADMS 2400 Chapter Notes - Chapter 7: Organizational Learning, Organizational Communication, Communication Apprehension

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Joanne Gray

Document Summary

The communication process: communication primary energy source for organizations. Foundation for things that happen among groups and workplace. Process by which information is transmitted and understood between two or more people. Communication process: key parts of this model. Sender initiates message: by encoding a thought. Message is actual physical product of sender"s encoding. Channel is the medium through which the message travels: formal channel established by organization and transmit pessages related to professional activities. Informal channel spontaneous and emerge as reponse to individual choices. Receiver person whom message is directed. Decoding translate symbols into understandable form. Noise represents communication barriers that distort clarity of the message. Feedback check on how successful we have been in transferring our message as intended. Communication is an interactive and iterative process. Anxiety about oral communication, written communication ,or both. People may choose different channels due to anxiety. Channels differ in their capacity to convey information. Channel richess: handle multiple cues, rapid feedback, and personal.