HRM 3410 Chapter Notes - Chapter 7: Cash Register, Job Rotation
21 Oct 2016
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On the job training trainee receives instruction @ workstation from a supervisor / experience co-worker: e. g. being taught how to use the cash register. Combo of hands-on training & visual reinforcement = higher levels of trainee self-efficacy & performance. Advantages: limited investment needed to conduct training. On the spot training gather trainees in group & tell them how to do the job. Viewed performance / feedback watch person @ work & give constructive feedback (e. g. when sales manager makes a call w/ a new salesperson) Following nellie supervisor trains a senior employee, who in turn trains a new employee. Job aid approach job aid (step by step instruction / video) followed while the trainer monitors performance. The training step trainer systematically introduces the task. Sequence follows a planned sequence (e. g. provide an on the spot lecture, gather trainees into groups,
