HRM 3410 Chapter Notes - Chapter 4: Task Analysis, The Need, Competitive Service
21 Oct 2016
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Need analysis process designed to identify gaps/deficiencies in employees & organizational performance (actual vs. desire performance) Identifies, prioritizes & selects needs that will have an impact on internal/external stakeholders. E. g. employees treating cust rudely, observing employees spending a lot of time asking 1 another for help w/a new system - in defective parts, accidents, complaints. External environment (e. g. legislation regarding employee relations changed, or the competition introduces competitive service feature, or when problems that threaten public health/safety are recognized. Cost implications of a problem if performance problem = important, must be some way to demonstrate that correcting the problem will = in productivity or client satisfaction. Support from key players in the org = necessary from the beginning of the needs analysis process. Stakeholders must be presented w/info on reasons why we should go ahead with the improvement. Organizational provides info about its strategies & context & answers to question where is training needed in this organization? .
