HAMG 2330 Chapter Notes - Chapter 10: Summative Assessment, Absenteeism

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25 May 2017
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Define the three kinds of training needed in hospitality operations. Three kinds of training needed in a hospitality operation would be: 1. Job instructions, in what to do and how to do it in every detail of a given job in each enterprise. It begins on the first day and may be spread in small doses over several days, depending on how much needs to be taught and the complexity of the job. It is necessary when workers are not measuring up to standards, when a new method or menu or piece of equipment is introduced, or when a worker asks for it. Orientation is the initial introduction to the job and the company. It sets the tone of what it is like to work for the company and explains the facility and the nitty-gritty of days and hours and rules and policies.

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