MGMT1021 Chapter 16-17: Session 16-17
11 Jun 2018
School
Department
Course
Professor
Session 16: Group Process Decision Making
- Do you still remember: Suntae hired to teach at BC. He’s purely intrinsically motivated,
not extrinsically. Given info he’s motivated b/c: A: Finds pleasure from intellectual
interactions w/ students
- People become submissive when in groups
- Understand conditions for self-limiting behavior - NEED THIS INFO
- Groupthink - norm for consensus overrides realistic appraisal of alternative courses of
action
- Strategies to avoid groupthink/have a good fight (there are 6)
- Base discussion on current, factual info
- Develop multiple alternatives
- Rally around common goals
- Inject humor to decision making process
- Maintain a balanced power structure
- Resolve issues w/o forcing consensus
- Rediscovery of the value of individual work
- Introverts find individual work more comfortable/become more creative
- Privacy/lack of interruption makes people productive
Session 17: Group Process - Diversity
- Diversity - the degree to which a work group/org is heterogenous w/ respect to personal
and functional attributes; the presence of differences among a social unit
- Types of diversity
- Surface-level - generally immutable, immediately observable (ex. Race, gender)
- Deep-level - ex. Attitudes, knowledge, value, skills
- Why diversity matters
- 1) New normal 2) Access diverse customers/talent 3) Makes us smarter
- People want to work in an environment where they see people similar to
themselves, feel confident they won’t be marginalized/excluded
- Diversity allows companies to understand unique, varied customer needs,
access customers who can’t be reached thru traditional channels, communicate
effectively to varied people
- Makes us smarter: increased cognitive action, juries make fewer errors; firm
performance higher w/ female top mgmt representation; diversity encourages
expression of dissenting opinions
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Do you still remember: suntae hired to teach at bc. Given info he"s motivated b/c: a: finds pleasure from intellectual interactions w/ students. Understand conditions for self-limiting behavior - need this info. Groupthink - norm for consensus overrides realistic appraisal of alternative courses of action. Strategies to avoid groupthink/have a good fight (there are 6) Rediscovery of the value of individual work. Introverts find individual work more comfortable/become more creative. Diversity - the degree to which a work group/org is heterogenous w/ respect to personal and functional attributes; the presence of differences among a social unit. Surface-level - generally immutable, immediately observable (ex. 1) new normal 2) access diverse customers/talent 3) makes us smarter. People want to work in an environment where they see people similar to themselves, feel confident they won"t be marginalized/excluded. Diversity allows companies to understand unique, varied customer needs, access customers who can"t be reached thru traditional channels, communicate effectively to varied people.
