DSCI 304 Chapter Notes - Chapter 1: Service Design, Internal Communications, Market Environment
18 Sep 2016
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How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services. 7reasons why orgs can fail: neglecting operations strategy, failing to take advantage of strengths and opportunities and/or failing to recognize competitive threats, too much emphasis on short-term financial performance at the expense of. It answers the question what business are we in? . Provide detail and the scope of the mission. Serves as a roadmap for reaching the organizational destinations. The organizational strategy guides the organization by providing direction for, and alignment of, the goals and strategies of the functional units. The organizational strategy is a major success/failure factor. Successful strategy formulation also requires taking into account: The approach, consistent with organization strategy, that is used to guide the operations function. Time-based strategies ( creation of possible competitive advantages) Strategies that focus on the reduction of time needed to accomplish tasks.
